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• Panel | How to manage files using SFTP

  How to manage files using SFTP In order to access SFTP you will need a third party program to connect to our servers. We recommend https://filezilla-project.org/ as it is straightforward to use and has all the features you will need.Very popular

• Panel | How to use subusers (multiple accounts)

  How to use subusers (multiple accounts) Step 1: Login to the panel (https://panel.skynode.pro/) and select the server you want to create a subuser for. Step 2: Click on Users on tab bar. Step 3: In the bottom right corner there is a button named 'New user', click it. Step 4: Enter the email of your subuser in the top field called 'User Email'. ![](https://storage.crisp.chat/users/helVery popular

• Panel | How to use server backups

  Video explaining how you can create and restore backups using the panel's backup feature.Popular

• Panel | Server Security Features

  Video explaining how you can setup security features on your server to stop any Hackers or Greifers causing any permentant damage, or any damage at all.Few readers

• Panel | Support as a free user

  What can I open a ticket for as a free user?Few readers

• Panel | How to transfer your free server files to your paid server.

  How to transfer your free server files to your paid server. 1. Connect to your free server files using a SFTP client. How to manage files using sftp client. https://help.skynode.pro/en/article/panel-how-to-manage-files-using-sftp-1dn4a06/ 2. Make a folder in your computer that is easy to locate. 3. Once you are connected to your free server files using sftp client, **draFew readers

• Panel | How To Backup Your Server Files To Your Computer

  How To Backup Your Server Files To Your Computer. Step 1: Connect to your server files using a sftp client Here's How, https://help.skynode.pro/en/article/panel-how-to-manage-files-using-sftp-1dn4a06/ Step 2: Downloading 1. Make a random folder in your desktop, make sure that it is easy to locate 2. Go to your sftp client and select all your server files ctrl+a 3. DraFew readers

• Panel | Port Allocation for Plugins and Other use

  Panel | Port Allocation for Plugins and Other use Login to your panel.skynode.pro Click View on your Panel Once you're prompted to Console Click **Server DetFew readers

• Account | Forgotten Password

  Forgotten Password 1. Go to login page 2. Click on Forgot Password 3. Enter your email and submit. 4. Go to your email inbox, find and open the email that says Reset Your Password and click on the link provided. 5. Once you clicked on the link provided in the email sent to you, you will be sent to site that asks you to enter a new password. If you are having trouble with forgotten password please do let us know by creating a support ticket.Few readers

• Account | 2-Factor Authentication

  2-Factor Authentication Introduction: What is 2-Factor Authentication? Two-Factor Authentication (2FA) works by adding an additional layer of security to your online accounts. It requires an additional login credential – beyond just the username and password – to gain account access, and getting that second credential requires access to something that belongs to you. Read More. Requirements: Android/iOS deFew readers

• Panel | Can't Create Free Server

  Panel | Can't Create Free Server There are many reasons as to why you cannot create a free server and it can be resolve by not doing/having any of the following: Using MacOS/iOS Devices. We are currently having a problem with apple devices as they are built differently so you might wanna switch device when you are creating but you can use Apple Devices if you're going to manage the server You have AdBlocker When you create a free server, an advertisement should popFew readers

• Panel | /entrypoint.sh or /bedrock_server Permission denied

  Panel | /entrypoint.sh or /bedrock_server Permission denied You are getting this error if you try to manually install server files to our server Solutions For Bedrock Once you're done uploading it. go to your https://panel.skynode.pro/ and Select your Server Go to Startup Tab Update the Vanilla Bedrock and click Yes This will not delete your server files but will only update it. ![](https://storage.crisp.chat/users/helFew readers

• Panel | Not enough disk space!

  Panel | Not enough disk space! Your console will throw this error if your storage is already full. Example Solutions You can upgrade your storage to a higher amount. First, go to billing.skynode.pro and login. Click on your Active Product/Services On the left side, there will be** Upgrade/Downgrade Options** and click on that. Upgrade your Storage You can now proceed wiFew readers

• Account | The credentials provided do not match those we have on record, or the 2FA token provided was invalid.

  Account | The credentials provided do not match those we have on record, or the 2FA token provided was invalid. You are having trouble logging in on your account and you encounter this issue that says The credentials provided do not match those we have on record, or the 2FA token provided was invalid. The solution to this is very simple, it just basically means that You entered the wrong username/email or password Double check your login information and if it stillFew readers

• Panel | How to Convert Tar File to ZIP

  Panel | How to Convert Tar File to ZIP I'm sure you're here when you try make a backup of your world and you're having a problem. First, the reason why when you compress your world folder and it becomes a TAR file is because our server is running on Linux, that's why it isn't on ZIP type. Solution Go to any TAR to ZIP Website converter like this one CloudConvert Upload your File Select Convert Once it is done, there wiFew readers

• Panel | Error: Authentication failed with FileZilla

  Panel | Error: Authentication failed with FileZilla If you are experiencing this issue, you are more likely entering wrong credentials on your FileZIlla and the solutions for this are listen below Copy and Paste your Credentials Make sure you copy and paste your SFTP Credentials directly from Skynode to the FileZilla to avoid any misspelled characters. ![](https://storage.crisp.chat/usFew readers

• Support | Unable to make a ticket

  Unable to create a support ticket If you are unable to create a support ticket in the Skynode Hosting Discord server, these are some of the most common reasons. Default profile picture If you are using the default Discord profile picture, the discord bot will not create your support ticket, as of right now, we do not currently know what is causing this to happen but here are the steps you can take to fix it. Step 1: Click User settings > Edit profileFew readers

• Panel | The file you are attempting to open is too large to view in the file editor.

  Panel | The file you are attempting to open is too large to view in the file editor. You might be trying to edit your Server Files when you encounter this. The texts basically means that you cannot edit that certain file because it is too big but that doesn't mean you cannot edit it. How can you Edit it? You will have to use SFTP to edit files. [How to use SFTP](https://help.skynode.pro/enFew readers